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I sent an email and haven't had a response

We're really sorry if you've not had a timely response to an email you've sent. We aim to handle all customer queries within one working day, but sometimes during busy periods we receive an unexpectedly high volume, in which case it might take us a little longer than usual.

If your query is urgent, please try giving us a call or using our chat feature, details are at the bottom of this page. If your query is regarding an UGG® delivery and you've been notified that your order has left the warehouse, you'll need to contact our courier DPD. You can find their details on the despatch email and/or SMS message sent to you, or visit