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How long will it take to process my refund or exchange?

Please allow up to 20 working days for your exchange to be despatched or for your refund to be processed. All refunds will be issued back to the original payment method used to place the order. In some cases it may take up to 7 working days from the time that UGG® processes the refund for funds to appear on your bank or credit card statement, this is dependent on your bank or card issuer.

Note : If you return an item for an exchange and the exchange requested is not available, your order will be automatically refunded.