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How long will it take to process my refund or exchange?

Please allow up to 28 days for your exchange to be despatched or for your refund to be processed. All refunds will be issued in the same form as the original payment. In some cases it may take up to 7 working days from the time that UGG® processes the refund for funds to appear on your bank or credit card statement, this is dependent on your bank or card issuer.