We advise that all returns will be received and processed within 20 working days of the item being returned to us. An email will be sent once the order has been received and processed. All refunds will be issued back to the original payment method used to place the order. In some cases it may take up to 7 working days from the time that UGG® processes the refund for funds to appear on your bank or credit card statement, this is dependent on your bank or card issuer.
Note : If you return an item for an exchange and the exchange requested is not available, your order will be automatically refunded.