Need Help?

How do free returns and exchanges work?

Your satisfaction is our priority and we hope that your order has met your expectations. If, however, you change your mind about any item ordered from UGG.com/uk for any reason, you can return it FREE OF CHARGE for an exchange or refund within 30 days of purchase, using one of these returns services:

  • Royal Mail

  • DPD Pickup Shops

  • Collect+

You’ll find full instructions on the returns form enclosed with your parcel.

Please retain the form until you have confirmed you have the right style and fit, as it needs to be enclosed with your return.

We offer an extended return policy for Christmas that means all items bought from the 18th of November 2017 on this website can be returned until the 31st January 2018.

If you return an item for an exchange and the exchange requested is not available, your order will be automatically refunded.