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What is your returns policy?

We hope that you are 100% satisfied with any UGG product, however, should you change your mind about any ugg.com purchase, you can of course return this free of charge.

  • Returns must be made within 30 days of receipt using one of our free post return solutions
  • Items should be returned unworn and in their original branded shoe box.
  • Please retain your proof of posting until your return has been processed. Kindly note, that we cannot take responsibility for any items sent back by an alternative courier or service.
  • You will receive an email as soon as your refund or exchange has been processed.
  • Please allow up to 20 working days from the date of return.

For items purchased from November 2nd 2020 until December 24th 2020, we are pleased to offer extended returns for the festive period. Customers can return their purchases back to our warehouse for a refund or exchange until January 31st 2021.