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What is considered a manufacturing defect?

A manufacturer defect applies to defective materials and/or workmanship. Please view our full warranty policy, provided below:
The UGG® warranty applies to footwear less than one year old from date of purchase and applies to defective materials and workmanship. All items sent to UGG® which are past one year from date of purchase will be evaluated on a case-by-case basis. Please note that UGG® can offer an exchange or credit but does not perform repairs.
Warranty Covers Authentic Product
Applies to authentic product purchased directly from, through our call center, one of our UGG Concept stores, or an authorised retailer.
Not Covered by Warranty
- Item(s) over 1 year old from date of purchase.
- Normal wear and tear.
- Accidental damage.
- Water damage.
Sheepskin Is a Natural Material
- It absorbs color differently from product.
- Color may vary.
- Don't get sheepskin wet.
- Exposure to moisture can permanently damage sheepskin.