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RETURNS & EXCHANGES

What is your return and exchange policy for Black Friday and VIP offers purchases?

You may return your purchase within 30 days from the date of purchase for an exchange or a refund providing that the product is new in its original packaging. For m...

How do free returns and exchanges work?

Your satisfaction is our priority and we hope that your order has met your expectations. If, however, you change your mind about any item ordered from UGG.com/uk fo...

How long will it take to process my refund or exchange?

Please allow up to 28 days for your exchange to be despatched or for your refund to be processed. All refunds will be issued in the same form as the original paymen...

Can I track my return?

You will be notified by email when your return is received, and again when your exchange or refund is processed. If you have requested an exchange, you will be sent...

Can I have a replacement returns form?

Our returns form features pre-paid labels and instructions on how to return your UGG® item/s free of charge. If you need a replacement, please contact customer serv...

What is collect+?

Collect+ is a free, convenient service which allows you to return goods to UGG® via a network of over 5,800 local shops, at a time that suits you from early 'til la...

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