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RETURNS & EXCHANGES

How do free returns and exchanges work?

Your satisfaction is our priority and we hope that your order has met your expectations. If, however, you change your mind about any item ordered from UGG.com/uk fo...

How long will it take to process my refund or exchange?

Please allow up to 20 working days for your exchange to be despatched or for your refund to be processed. All refunds will be issued back to the original payment me...

Can I track my return?

You can track your return on your chosen courier company's website using the tracking number provided by them. We will notify you by email once your return has been...

Can I return an online order to an UGG store?

Yes, you can return your online purchase to an UGG® store to request a refund or exchange. You can find your nearest UGG® store here: https://www.ugg.com/uk/flagshi...

Can I have a replacement returns form?

Our returns form features pre-paid labels and instructions on how to return your UGG® item/s free of charge. If you need a replacement, please contact customer serv...

What is collect+?

Collect+ is a free, convenient service which allows you to return goods to UGG® via a network of over 5,800 local shops, at a time that suits you from early 'til la...

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