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RETURNS & EXCHANGES

How do free returns and exchanges work?

Your satisfaction is our priority and we hope that your order has met your expectations. If, however, you change your mind about any item ordered from UGG.com/uk fo...

How long will it take to process my refund or exchange?

Please allow up to 28 days for your exchange to be despatched or for your refund to be processed. All refunds will be issued in the same form as the original paymen...

Can I track my return?

You will be notified by email when your return is received, and again when your exchange or refund is processed. If you have requested an exchange, you will be sent...

Can I have a replacement returns form?

Our returns form features pre-paid labels and instructions on how to return your UGG® item/s free of charge. If you need a replacement, please contact customer serv...

What is collect+?

Collect+ is a free, convenient service which allows you to return goods to UGG® via a network of over 5,800 local shops, at a time that suits you from early 'til la...

What if the item I request in exchange is out of stock?

If we're unable to supply the item you requested in exchange, we will refund your payment and notify you of this by email.

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