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RETURNS & EXCHANGES

How do I return my order for an exchange or refund?

Great news, we are moving to online returns, however, during this transitional period, you will still receive returns paperwork with your order. You may use the pap...

I dont have any paperwork inside my parcel

Great news, we are moving to online returns, however, during this transitional period, you may not receive returns paperwork with your order. Instead, we ask that y...

How long will it take to process my return?

We advise that all returns will be received and processed within 20 working days of the item being returned to us. An email will be sent once the order has been rec...

Can I track my return?

You can track your return on your chosen courier company's website using the tracking number provided by them. If your return was processed via our online returns c...

What is your returns policy?

We hope that you are 100% satisfied with any UGG product, however, should you change your mind about any ugg.com purchase, you can of course return this free of cha...

How do I initiate a warranty claim for an item purchased at UGG.COM/UK

Our  warranty policy covers authentic UGG® products purchased directly on this website only; it covers manufacturing defects for up to one year from the date of pur...

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