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ACCOUNT & ORDER ASSISTANCE

I forgot to enter my code at checkout, can the discount be applied?

All codes must be applied at the point of checkout and cannot be applied post purchase. 

How do I receive the 10% welcome offer discount?

The welcome code is emailed once sign up to our mailing list is complete. The code must be applied at the checkout in order for the discount to be received. Please ...

Can I enter more than one promotional code?

Only 1 promotional code can be applied per order. Please enter your code and checkout and click apply. 

I am having problems logging into my account

If you are having issues logging into your account, we suggest resetting your password by clicking on "forgot password".  If you continue to have a problem logging ...

What if the style, colour or size I want is not available online?

If you've seen the style you want on our UGG® website but it's not available in your chosen colour and size, please click on the 'notify me' button on the product p...

Why does the shoe box show a different size to the one I ordered?

Labels inside our women's UGG® products and on their boxes indicate women’s UK sizes are 0.5 sizes larger. This is due to the conversion used by our US headquarters...

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