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ORDER ENQUIRES

Deliveries Updates Covid - 19

Our couriers are currently operating where possible however deliveries and returns at this time may be delayed or restricted.   For the most up to date information ...

Which delivery methods are available?

UGG® orders are delivered by our courier partner DPD who will send you a one-hour time slot on the morning of delivery - no more waiting around all day for a delive...

Can I cancel or amend my order?

Unfortunately, we are unable to cancel or amend any order once it has been processed.  Once you receive your order, however, you can return it FREE OF CHARGE within...

There is an item missing from my order

If an item is missing from your order we request you take pictures of the package and email our Customer Services team so that they can investigate with our courier...

When will my order arrive?

Orders are delivered by our courier partners DPD and UPS who will send you tracking information by email or SMS as soon as your UGG® order leaves our warehouse. DPD...

When will I be charged for my order?

Card / ApplePay If you pay using a card or ApplePay, your payment will be taken when our warehouse dispatches your order. PayPal / PayPal Express If you pay using P...

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