Need Help?

ORDERING

I recently purchased a product that's now listed at a lower price in your Black Friday offers— will you refund me the difference? What if I find a lower price available at a competitor?

We cannot refund the difference or price match products that are bought prior our Black Friday sales , or any promotional offers and sales. We also do not price mat...

When will I be charged for my order?

Your credit or debit card will be charged at the point your UGG® order leaves the warehouse.

I received an incorrect or damaged item

If there are any issues with your order when it's delivered, please contact our customer service team (details are at the bottom of this page). We will make sure yo...

My order got cancelled and the promotional offer / sale has ended. Can I place a new order and get the product at the same price?

We do not offer a price match if an order is cancelled. Sale prices cannot be honoured after the promotional period.

Can I cancel or amend my order?

We aim to despatch UGG® orders as quickly as possible, this does mean that once your order reaches our warehouse system we can't cancel or amend it. Once you receiv...

What if an item in my order becomes out of stock?

We only process payment at the point your UGG® order leaves our warehouse; in the unlikely event that we are unable to fulfill all or part of your order, we will no...

See All...