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ORDERING

My order got cancelled and the promotional offer / sale has ended. Can I place a new order and get the product at the same price?

We do not offer a price match if an order is cancelled. Sale prices and Black Friday prices cannot be honoured after the promotional period.

When will I be charged for my order?

Your credit or debit card will be charged at the point your UGG® order leaves the warehouse.

I received an incorrect or damaged item

If there are any issues with your order when it's delivered, please contact our customer service team (details are at the bottom of this page). We will make sure yo...

Can I cancel or amend my order?

We aim to despatch UGG® orders as quickly as possible, this does mean that once your order reaches our warehouse system we can't cancel or amend it. Once you receiv...

What if an item in my order becomes out of stock?

We only process payment at the point your UGG® order leaves our warehouse; in the unlikely event that we are unable to fulfill all or part of your order, we will no...

Are my payment details safe on ugg.com/uk?

We protect your information using industry standard Secure Sockets Layer (SSL) technology, which encrypts the information you enter on our website. We reveal only t...

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