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WARRANTY

The sheepskin is discolouring/discoloured. Is this covered under warranty?

No, discoloration is not covered under our warranty. The UGG® warranty applies to footwear less than one year old from date of purchase and applies to defective mat...

What is considered a manufacturing defect?

A manufacturer defect applies to defective materials and/or workmanship. Please view our full warranty policy, provided below:   The UGG® warranty applies to footwe...

UGG® Limited Warranty

UGG® LIMITED WARRANTY We stand behind our UGG footwear. UGG warrants that its footwear products will be free from material or workmanship defects for one year from ...

The product I submitted for warranty evaluation has been returned back to me. Why?

Any item that is inspected and found not to have a manufacturing defect in line with our warranty policy will be returned back to the customer. In these instances, ...

My product was purchased over a year ago. Can I return it for a warranty claim?

We offer a one year warranty for all items purchased from our concept stores and our website. Returns made after this time do not fall within the warranty guideline...

What happens if my warranty is not accepted?

If your product does not meet the criteria within our warranty policy or it is over a year old, we will return the item back to you via courier with notice of why i...

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