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Returns & exchanges

How do free returns and exchanges work?

Your satisfaction is our priority and we hope that your order has met your expectations. If, however, you change your mind about any item ordered from UGG.com/uk fo... Read more >

How long will it take to process my refund or exchange?

Please allow up to 28 days for your exchange to be despatched or for your refund to be processed. All refunds will be issued in the same form as the original paymen... Read more >

Can I track my return?

You will be notified by email when your return is received, and again when your exchange or refund is processed. If you have requested an exchange, you will be sent... Read more >

Can I have a replacement returns form?

Our returns form features pre-paid labels and instructions on how to return your UGG® item/s free of charge. If you need a replacement, please contact customer serv... Read more >

What is collect+?

Collect+ is a free, convenient service which allows you to return goods to UGG® via a network of over 5,800 local shops, at a time that suits you from early 'til la... Read more >

What if the item I request in exchange is out of stock?

If we're unable to supply the item you requested in exchange, we will refund your payment and notify you of this by email. Read more >

Can I exchange my item for a different style?

No, currently we can only process like-for-like exchanges (a different size or colour of the SAME STYLE). To obtain a different style, please return your purchase f... Read more >

Can I return an online order to an UGG store?

Yes, you can return your online purchase to an UGG® store to request a refund or exchange. You can find your nearest UGG® store here: http://www.ugg.com/uk/flagship... Read more >

Can I return an UGG store purchase by mail or collect+?

Yes you can, please contact our customer service team using the details below to request a returns form. Read more >

What is the warranty on UGG® products?

Our  warranty policy covers authentic UGG® products purchased directly on this website only; it covers manufacturing defects for up to one year from the date of pur... Read more >