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Returns & exchanges

Returns Updates Covid - 19

At this time, we are pleased to offer our customers an extended returns period of 90 days for all purchases made from March 1st, 2020.   Our couriers are currently ... Read more >

How do free returns and exchanges work?

Your satisfaction is our priority and we hope that your order has met your expectations. If, however, you change your mind about any item ordered from fo... Read more >

How long will it take to process my refund or exchange?

Please allow up to 20 working days for your exchange to be despatched or for your refund to be processed. All refunds will be issued back to the original payment me... Read more >

Can I track my return?

You can track your return on your chosen courier company's website using the tracking number provided by them. We will notify you by email once your return has been... Read more >

Can I return an online order to an UGG store?

Yes, you can return your online purchase to an UGG® store to request a refund or exchange. You can find your nearest UGG® store here: Read more >

Can I have a replacement returns form?

Our returns form features pre-paid labels and instructions on how to return your UGG® item/s free of charge. If you need a replacement, please contact customer serv... Read more >

What is collect+?

Collect+ is a free, convenient service which allows you to return goods to UGG® via a network of over 5,800 local shops, at a time that suits you from early 'til la... Read more >

What if the item I request in exchange is out of stock?

If we're unable to supply the item you requested in exchange, we will refund your payment and notify you of this by email. Note that sale prices will not be honoure... Read more >

Can I exchange my item for a different style?

No, currently we can only process like-for-like exchanges (a different size or colour of the SAME STYLE). To obtain a different style, please return your purchase f... Read more >

Can I return an UGG store purchase by mail or collect+?

Yes you can, please contact our customer service team using the details below to request a returns form. Read more >

What is the warranty on UGG® products?

Our  warranty policy covers authentic UGG® products purchased directly on this website only; it covers manufacturing defects for up to one year from the date of pur... Read more >