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Returns & exchanges

How do I return my order for an exchange or refund?

Great news, we are moving to online returns, however, during this transitional period, you will still receive returns paperwork with your order. You may use the pap... Read more >

Where can I get a return label?

Great news, we are moving to online returns, however, during this transitional period, you may not receive returns paperwork with your order. Instead, we ask that y... Read more >

How long will it take to process my return?

We advise that all returns will be received and processed within 10 working days of the item being returned to us. An email will be sent once the order has been rec... Read more >

Can I track my return?

You can track your return on your chosen courier company's website using the tracking number provided by them. If your return was processed via our online returns c... Read more >

What is your returns policy?

We hope that you are 100% satisfied with any UGG product, however, should you change your mind about any ugg.com purchase, you can of course return this free of cha... Read more >

I did not purchase my item from your site. Can I still return through you?

If you purchased your item elsewhere, for example at one of our stores or through an authorised retailer, please return to that store to request an exchange or refu... Read more >

What do I need to include in with my return?

You must include the returns document that is created when a return is initiated on our returns portal. Your item must be returned in its original packaging as well... Read more >

How long will it take for my exchange to arrive?

We advise that all returns are received and processed within 10 working days from the date of return.  Once processed, an email will be sent confirming the details ... Read more >

Can I return an online order to an UGG store?

Yes, you can return your online purchase to an UGG® store to request a refund or exchange with 30 days of receipt. You can find your nearest UGG® store here: https:... Read more >

What if the item I request in exchange is out of stock?

If we're unable to supply the item you requested in exchange, we will refund your payment and notify you of this by email. Note that sale prices will not be honoure... Read more >

Can I exchange the product I ordered for a different style?

No, currently we can only process like-for-like exchanges (a different size or colour of the SAME STYLE). To obtain a different style, please return your purchase f... Read more >

Do you refund delivery charges if I return an item?

If an item is returned for a refund due to it being unsuitable then the delivery charges will not be refunded as the service for delivery was still utilised.  Read more >