What if the style, colour or size I want is not available online?
If you've seen the style you want on our UGG® website but it's not available in your chosen colour and size, please try using the 'check store stock' button to see ... Read more >
How can I make sure I'm buying an authentic UGG product?
We are committed to protecting you from counterfeit (fake or imitation) goods that are being sold as genuine UGG® products. Despite the many counterfeiters trying t... Read more >
Why does the shoe box show a different size to the one I ordered?
Labels inside our women's UGG® products and on their boxes indicate women’s UK sizes are 0.5 sizes larger. This is due to the conversion used by our US headquarters... Read more >
How can I clean and protect UGG sheepskin?
Every pair of Classic UGG® boots will eventually show some wear; follow our instructions below to ensure they look their best (and never put your boots in the washi... Read more >
Do you offer a repair service?
We do not currently offer a repair service, however we realise that occasionally you may need some additional UGG® parts: laces break, dogs eat buttons, etc. To ass... Read more >
What is the warranty on UGG products?
Our warranty policy covers authentic products purchased on this website, from an UGG® store or from an authorised retailer only; it covers manufacturing defects for... Read more >