When will my order arrive?
Orders are delivered by our courier partner DPD who will send you tracking information by email and SMS as soon as your UGG® order leaves our warehouse. They will a... Read more >
When will I be charged for my order?
Your credit or debit card will be charged at the point your UGG® order leaves the warehouse. Read more >
I received an incorrect or damaged item
If there are any issues with your order when it's delivered, please contact our customer service team (details are at the bottom of this page). We will make sure yo... Read more >
My order got cancelled and the promotional offer / sale has ended. Can I place a new order and get the product at the same price?
We do not offer a price match if an order is cancelled. Sale prices cannot be honoured after the promotional period. Read more >
I recently purchased a product that's now listed at a lower price in your Black Friday offers— will you refund me the difference? What if I find a lower price available at a competitor?
We cannot refund the difference or price match products that are bought prior our Black Friday sales , or any promotional offers and sales. We also do not price mat... Read more >
Can I cancel or amend my order?
We aim to despatch UGG® orders as quickly as possible, this does mean that once your order reaches our warehouse system we can't cancel or amend it. Once you receiv... Read more >
What if an item in my order becomes out of stock?
We only process payment at the point your UGG® order leaves our warehouse; in the unlikely event that we are unable to fulfill all or part of your order, we will no... Read more >
Are my payment details safe on ugg.com/uk?
We protect your information using industry standard Secure Sockets Layer (SSL) technology, which encrypts the information you enter on our website. We reveal only t... Read more >
What payment methods are accepted on ugg.com/uk?
We accept Visa credit and debit cards, Mastercard credit and debit cards, American Express and PayPal. The name of our parent company is Deckers Brands; on credit a... Read more >
Do you price match?
No, we do not currently offer UGG® price matching with other retailers. If you purchase an item on our website and we subsequently include it in a promotion within ... Read more >
What currency are prices listed in?
Prices on UGG.COM/UK are listed in GBP. Read more >