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Order Enquiries

There is an item missing from my order

If an item is missing from your order we request you take pictures of the package and email our Customer Services team so that they can investigate with our courier... Read more >

Can I cancel or amend my order?

Unfortunately, we are unable to cancel or amend any order once it has been processed.  Once you receive your order, however, you can return it FREE OF CHARGE within... Read more >

When will I be charged for my order?

Card / ApplePay If you pay using a card or ApplePay, your payment will be taken when our warehouse dispatches your order. PayPal / PayPal Express If you pay using P... Read more >

I received an incorrect or damaged item

If there are any issues with your order when it's delivered, please contact our customer service team (details are at the bottom of this page). We will make sure yo... Read more >

The item I have ordered is out of stock, what happens now?

We only process payment at the point your UGG® order leaves our warehouse; in the unlikely event that we are unable to fulfil all or part of your order, we will not... Read more >

Where is my order?

Our courier DPD will provide you with tracking information by email and SMS as soon as they pick up your UGG® order from our warehouse. You'll receive a one hour de... Read more >

What is my right to cancel?

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acq... Read more >

Will I need to sign for my parcel?

DPD UK are now offering contactless delivery for all shipments. This means that they will not require a signature for any deliveries and will instead take a picture... Read more >