How can I track my order?
Our courier DPD will provide you with tracking information by email and SMS as soon as they pick up your UGG® order from our warehouse. You'll receive a one hour de... Read more >
What if I'm out when delivery is attempted?
Our courier DPD will provide you with tracking information by email and SMS as soon as they pick up your UGG® order from our warehouse. You'll receive a one hour de... Read more >
What is DPD pickup?
DPD Pickup is a free delivery service which enables you to have your UGG® order delivered to your local DPD Pickup shop, it will arrive within 4 - 5 working days. Y... Read more >
What is click & collect?
Click & Collect is a free delivery service which enables you to place an order on our website and collect it from one of our UGG® concept stores. Delivery takes... Read more >
Do you deliver outside the United Kingdom?
Orders placed on www.ugg.com/uk can only be delivered within the United Kingdom mainland. If you would like your order to be delivered elsewhere, please visit the f... Read more >
Will I need to sign for my parcel?
Yes, you will. Our courier DPD will provide you with a range of in-flight options on the morning of delivery via email and SMS. If you're not going to be around to ... Read more >
Delivery exclusions and exceptions
We offer Standard Delivery to most of mainland United Kingdom except postcodes beginning: AB, BF, BT1 - BT9, BT18 - BT30, BT93, FK17 to FK99, G83, GY, HS1 - HS9, IM... Read more >