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Delivery

Which delivery methods are available?

UGG® orders are delivered by our courier partner DPD who will send you a one hour time slot on the morning of delivery - no more waiting around all day for a delive... Read more >

How can I track my order?

Our courier DPD will provide you with tracking information by email and SMS as soon as they pick up your UGG® order from our warehouse. You'll receive a one hour de... Read more >

What if I'm out when delivery is attempted?

Our courier DPD will provide you with tracking information by email and SMS as soon as they pick up your UGG® order from our warehouse. You'll receive a one hour de... Read more >

What is DPD pickup?

DPD Pickup is a free delivery service which enables you to have your UGG® order delivered to your local DPD Pickup shop, it will arrive within 2-3 working days. You... Read more >

What is click & collect?

Click & Collect is a free delivery service which enables you to place an order on our website and collect it from one of our UGG® concept stores. Delivery takes... Read more >

Do you deliver outside the United Kingdom?

Orders placed on www.ugg.com/uk can only be delivered within the United Kingdom mainland. If you would like your order to be delivered elsewhere, please visit the f... Read more >

Will I need to sign for my parcel?

Yes, you will. Our courier DPD will provide you with a range of in-flight options on the morning of delivery via email and SMS. If you're not going to be around to ... Read more >

Delivery exclusions and exceptions

We offer Standard Delivery to most of mainland United Kingdom except postcodes beginning: AB, BF, BT1 - BT9, BT18 - BT30, BT93, FK17 to FK99, G83, GY, HS1 - HS9, IM... Read more >