Need Help?

Payment and Promotions

I forgot to enter my code at checkout, can the discount be applied?

All codes must be applied at the point of checkout and cannot be applied post purchase.  Read more >

How do I receive the 10% welcome offer discount?

The welcome code is emailed once sign up to our mailing list is complete. The code must be applied at the checkout in order for the discount to be received. Please ... Read more >

Can I enter more than one promotional code?

Only 1 promotional code can be applied per order. Please enter your code and checkout and click apply.  Read more >

Are my payment details safe on ugg.com/uk?

We protect your information using industry standard Secure Sockets Layer (SSL) technology, which encrypts the information you enter on our website. We reveal only t... Read more >

What payment methods are accepted on ugg.com/uk?

We accept Visa credit and debit cards, Mastercard credit and debit cards, American Express, PayPal, Apple Pay and Klarna. The name of our parent company is Deckers ... Read more >

What is Verified by Visa/MasterCard Secure Code and American express safekey.  

It's an online security system which helps prevent fraudulent transactions by asking you to set up a password to confirm your identity. For Visa and Mastercard hold... Read more >

I paid with Klarna Pay In 3, how does my refund work?

Please allow up to 20 working days from the date your return arrives at our warehouse for your refund to be processed. You will receive an email as soon as your re... Read more >

Can I use my retail gift card online?

Gift cards cannot currently be used online however if you contact our Customer Service department by email and send a picture of the front and back of your gift car... Read more >

My promotional code does not work

Full terms and conditions can be found online on our Terms and Conditions page at the footer of our site. Please check that you are attempting to use the code in li... Read more >

My order has been cancelled however the promotion/sale has now ended

Sale prices cannot be honoured after the promotional period has ended, therefore we do not offer price matching if an order is cancelled.  Read more >