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Delivery Assistance

Delivery Update COVID-19

Our couriers are currently operating where possible however deliveries and returns at this time may be delayed or restricted.   For the most up to date information ... Read more >

Which delivery methods are available?

UGG® orders are delivered by our courier partner DPD who will send you a one-hour time slot on the morning of delivery - no more waiting around all day for a delive... Read more >

How can I track my parcel?

Our courier DPD will provide you with tracking information by email and SMS as soon as they pick up your UGG® order from our warehouse. You'll receive a one hour de... Read more >

My tracking shows that my parcel has been delivered however I cannot locate it. What should I do?

If your tracking says your item has been delivered but you have not been in receipt of the item then we advise you contact Customers Services at the soonest possibl... Read more >

Do you deliver outside of the United Kingdom?

Orders placed on can only be delivered within the United Kingdom mainland. If you would like your order to be delivered elsewhere, please use the flag ic... Read more >

What if I am not available when delivery for my order is attempted?

DPD UK now offer contactless delivery so will attempt to deliver your parcel if possible. We encourage you to utilise their in-flight options when tracking your par... Read more >

Do you offer a Click and Collect service?

At present we are currently not offering a click and collect service. UGG concept locations are unable to receive orders processed via our standard deliveries into ... Read more >