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Warranty

The sheepskin is discolouring/discoloured. Is this covered under warranty?

No, discoloration is not covered under our warranty. The UGG® warranty applies to footwear less than one year old from date of purchase and applies to defective mat... Read more >

What is considered a manufacturing defect?

A manufacturer defect applies to defective materials and/or workmanship. Please view our full warranty policy, provided below:   The UGG® warranty applies to footwe... Read more >

UGG® Limited Warranty

UGG® LIMITED WARRANTY We stand behind our UGG footwear. UGG warrants that its footwear products will be free from material or workmanship defects for one year from ... Read more >

The product I submitted for warranty evaluation has been returned back to me. Why?

Any item that is inspected and found not to have a manufacturing defect in line with our warranty policy will be returned back to the customer. In these instances, ... Read more >

My product was purchased over a year ago. Can I return it for a warranty claim?

We offer a one year warranty for all items purchased from our concept stores and our website. Returns made after this time do not fall within the warranty guideline... Read more >

What happens if my warranty is not accepted?

If your product does not meet the criteria within our warranty policy or it is over a year old, we will return the item back to you via courier with notice of why i... Read more >

What if my footwear is damaged by accident?

Unfortunately, our one-year limited warranty does not cover accidental damage. The warranty covers manufacturing and material defects for up to one year from the da... Read more >

Do you offer a repair service?

We do not currently offer a repair service, however we realize that occasionally you may need some additional UGG® parts: laces break, dogs eat buttons, etc. To ass... Read more >

How do I initiate a warranty claim for an item purchased at ugg.com/uk?

Our  warranty policy covers authentic UGG® products purchased directly on this website only; it covers manufacturing defects for up to one year from the date of pur... Read more >