The sheepskin is discolouring/discoloured. Is this covered under warranty?
No, discoloration is not covered under our warranty. The UGG® warranty applies to footwear less than one year old from date of purchase and applies to defective mat... Read more >
What is considered a manufacturing defect?
A manufacturer defect applies to defective materials and/or workmanship. Please view our full warranty policy, provided below: The UGG® warranty applies to footwe... Read more >
UGG® Limited Warranty
UGG® LIMITED WARRANTY We stand behind our UGG footwear. UGG warrants that its footwear products will be free from material or workmanship defects for one year from ... Read more >
The product I submitted for warranty evaluation has been returned back to me. Why?
Any item that is inspected and found not to have a manufacturing defect in line with our warranty policy will be returned back to the customer. In these instances, ... Read more >
My product was purchased over a year ago. Can I return it for a warranty claim?
We offer a one year warranty for all items purchased from our concept stores and our website. Returns made after this time do not fall within the warranty guideline... Read more >
What happens if my warranty is not accepted?
If your product does not meet the criteria within our warranty policy or it is over a year old, we will return the item back to you via courier with notice of why i... Read more >
What if my footwear is damaged by accident?
Unfortunately, our one-year limited warranty does not cover accidental damage. The warranty covers manufacturing and material defects for up to one year from the da... Read more >
Do you offer a repair service?
We do not currently offer a repair service, however we realize that occasionally you may need some additional UGG® parts: laces break, dogs eat buttons, etc. To ass... Read more >
How do I initiate a warranty claim for an item purchased at ugg.com/uk?
Our warranty policy covers authentic UGG® products purchased directly on this website only; it covers manufacturing defects for up to one year from the date of pur... Read more >